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Frequently Asked Questions

Frequently Asked Questions

Qualifying for a Home

Affordable housing programs provide quality apartment homes at rents designed to be more attainable for qualifying households whose incomes fall within program guidelines.

Eligibility depends on household size, income, occupancy standards, and the requirements of the applicable affordable housing program. Applicants must meet the income limits and any additional qualification requirements for the community. Review the Income Limits section on the community’s website or contact the leasing office for current information.

Affordable housing programs require communities to verify household income and eligibility to ensure compliance with local program regulations and funding requirements.

Income limits are established by government housing agencies and are typically updated annually.

Student eligibility depends on the affordable housing program and household circumstances. Some programs have additional eligibility requirements when every household member is a full-time student. Contact the leasing office to learn about the requirements that apply to the community where you would like to live.

Not necessarily. Various income sources may be considered, including Social Security, retirement benefits, disability income, pensions, and other eligible sources.

Yes. Self-employed applicants may qualify by providing documentation required by the applicable program, which may include tax returns, profit-and-loss statements, business records, or other income verification.

Occupancy standards establish how many people may live in an apartment based on the apartment size and applicable program requirements. Contact the leasing office for the occupancy standards at the community where you would like to live.

Income Limits & Rent

Income limits vary based on household size and apartment type. Please review the Income Limits section on our website or contact the leasing office for current information.

Household income generally includes the income each household member expects to receive before taxes or other deductions. What counts as income varies by affordable housing program. The leasing office may ask for documents showing wages, benefits, self-employment income, assets, and other sources of income.

Minimum income or other financial qualification requirements may apply, depending on the community’s screening criteria and the household’s rental assistance or other approved resources. Applicants must also meet the maximum income limits for the applicable program. Review the income limits available through the community’s website or contact the leasing office for current information.

Yes. These income sources may be used to qualify, provided all required documentation is submitted.

Yes. Applicants using a Housing Choice Voucher may apply. Contact the leasing office for current availability, documentation requirements, and any requirements that apply to the community or affordable housing program.

Affordable housing rents are established according to housing program guidelines and may vary based on apartment size and income restrictions.

Utility responsibilities vary by community and apartment type. Please contact the leasing office for details.

If your household income changes after you move in, follow the reporting instructions in your lease or affordable housing program documents. The change may affect your rent or eligibility, depending on the program.

Application Process

Applications may be completed online or through the leasing office. Each household member age 18 or older must complete an application.

Online applications are available when a community is accepting applications. If an Apply option is not shown, the community may have a waitlist or may not currently be accepting applications. Contact the leasing office for current application and waitlist information.

Required documents vary by household and program. The leasing office will provide a list of documents needed for your application. Examples may include:

  • Identification: Government-issued photo ID for adults and birth certificates for minors.
  • Household information: Legal names, dates of birth, Social Security numbers or taxpayer identification numbers (TINs), and contact information for household members.
  • Income documentation: Pay stubs, tax returns, benefit award letters, pension or retirement statements, child support documentation, self-employment records, and other applicable income verification.
  • Asset documentation: Bank statements, investment account statements, real estate documentation, and other asset verification as required.

Processing time varies and depends on when all required documents are received and verified. Processing cannot begin until all required documents have been submitted.

Our team will review your application, verify all income and eligibility information, conduct required screenings, and notify you of the outcome.

Application fees vary by community and, when applicable, are disclosed before an application is submitted.

Depending on relevant laws and housing program requirements, background screenings may be necessary as part of the application process. Any details about required screenings will be shared during the application.

Credit may be reviewed as part of the application process, subject to community screening criteria.

The leasing office will contact you regarding your approval status and any next steps.

Reasons an application may be denied include failure to meet applicable income, eligibility, documentation, or screening requirements; inability to verify required information; or submission of false or incomplete information. Applicants will receive notice of the determination and applicable next steps.

If my application is denied, can I reapply? Yes. Applicants who are denied may reapply after 60 days.

In some cases, additional documentation may be required to verify information provided during the application process. This can occur due to items such as inconsistent income information, pay stub discrepancies, dependent verification, or expired documents. If any additional paperwork is needed, the leasing office will contact you with specific details and instructions.

Waitlist Information

Availability changes frequently. Contact the leasing office or check our website for current availability.

If a waitlist is open, the leasing team will provide instructions for submitting an application and joining it. If a waitlist option is not available online, contact the leasing office to confirm its status and ask about next steps.

Applicants are typically contacted using the phone number or email address provided on their application.

Wait times vary based on apartment availability, floor plan type, household eligibility, and applicant demand.

Current Residents

Residents will receive lease renewal information before their current lease expires. Our team will guide you through any required renewal paperwork and eligibility requirements.

Recertification is the process of reviewing household information and, when required, income, assets, and other eligibility information to maintain compliance with applicable program requirements.

Affordable housing regulations require communities to periodically verify that residents continue to meet program requirements.

Residents may be asked to provide updated income documentation, asset statements, household information, and benefit or employment verification.

Rent adjustments may occur based on program requirements, updated income information, and applicable rent limits.

Failure to provide required information may affect program participation, rent, or other rights and responsibilities, depending on the applicable program and lease documents. Residents who cannot complete recertification by the stated deadline should contact the leasing office as soon as possible.

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